All products purchased from Bejor Oy they can be returned and refunded, provided that you inform us of your intention to return the product (s) purchased within a maximum period of 14 working days from the date of delivery and that the rest of the conditions set out in this section.
Bejor Oy will only accept returns that meet the following requirements:
1. 1. The product must be in the same condition as it was delivered and must retain its original packaging and labeling.
2. Shipment must be made using the same protective carton it was received in to protect the product. In the event that cannot be done with the protective box with which it was delivered, the CUSTOMER must return it in a protective box so that the product reaches the Bejor Oy warehouse with the maximum possible guarantees.
3. 3. A copy of the delivery note must be included in the package, where the returned products are also marked and the reason for the return.
After examining the item, we will let you know if you are entitled to a refund of monies paid for the items purchased. ONLY the amount of the item (s) will be refunded, never the shipping costs, the refund. The delivery costs linked to the return of the articles will be the responsibility of the customer.
The return will be made as soon as possible and, in any case, within 30 days from the date on which you notify us of your intention to withdraw. The refund will be made to the same credit card used to pay for the purchase, in the case of a purchase by card or by bank transfer, for COD orders, to an account whose holder is the person who made the payment. the order, or via a discount voucher for a future purchase, this data must be sent by the customer by e-mail. You bear the costs and risks associated with returning the products, as stated above.
There will be no change or return of products that are not in the same conditions in which they were received, or that have been used beyond the simple opening of the product or these personalized items.
This provision does not affect the rights recognized to the consumer by the legislation in force.
Returns of defective products
In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you must contact us immediately by e-mail at the contact address on the website, providing the product data as well than the damage it suffers, in some cases we will ask to send us a photo of the damage.
Once the notification is received, we will contact you to let you know what to do and why the courier should do it.
Please return the item in its original packaging in addition to any instructions, documentation, and packaging that may accompany it.
Once the return merchandise has been received, we will conduct a thorough examination of the returned product and notify you by email within a reasonable period of time whether it is appropriate to return or replace it (if applicable). Return or replacement of the item will be made as soon as possible and in any event within 30 days from the date we send you an email confirming that the return or replacement of the item not compliant is appropriate.
If the product (s) cannot be substituted, amounts paid for products returned due to a defect or defect, if applicable, will be refunded in full, including delivery charges incurred for delivery. of the article. and the costs you would have incurred to return it to us.
Refunds and partial cancellations will result in a partial refund of the total amount paid for the entire order. Transport costs, the refund will not be returned in the event that the return is partial. The refund will be made to the same credit card used to pay for the purchase, by bank transfer, to an account owned by the person who placed the order, or through a discount voucher for a future purchase. .
If you have any questions, you can contact us by our email
The rights recognized by the legislation in force are without danger.